Information
Information about our store and services.
How to raise a grievance
If your issue has not been resolved through normal Customer Care, submit a grievance using the WhatsApp Support or support email listed on this website. Include your name, contact details, order/deposit reference, dates and a concise description of the issue.
Review and response
We will acknowledge and review grievances within a reasonable time, subject to the information available and any applicable legal timelines. We may request further details to verify the transaction. Do not send passwords, OTPs, crypto seed phrases or private keys.
Escalation
If the issue remains unresolved, reply to the same support conversation and mark it “Grievance Redressal” so it can be routed for further review. Statutory rights and remedies under applicable law remain unaffected.